Businesses change every quarter; systems that don't follow become the reason for workarounds, shadow spreadsheets and eventually a costly reimplementation. Continuous small enhancements are the cheapest insurance against that drift.
We combine production support with a managed enhancement pipeline: small, well-scoped improvements delivered in regular cycles, prioritised jointly with your process owners.
Our approach
- Stabilise first. Recurring incidents are fixed at root cause before enhancement work begins.
- A visible pipeline. Enhancement requests estimated, prioritised and scheduled in a backlog your team can see.
- Small batches, tested properly. Regular release cycles with regression testing, released in small, safe batches.
- Documentation as part of done. Every change lands with its documentation and, where needed, user communication.
Typical engagements
- Production support for SAP functional modules and custom developments
- Continuous-improvement retainers with a monthly enhancement budget
- Statutory and year-end change support (tax rates, legal reporting)
- Performance tuning and batch-schedule optimisation
What you can expect
- A system that keeps pace with the business, quarter by quarter
- Fewer workarounds and shadow tools in the business
- Change delivered safely, on a rhythm your users can trust
Frequently asked
AMS is stewardship of the whole landscape under service levels; production support and enhancements is a focused stream of fixes and continuous improvements. Many clients combine them — AMS as the foundation, an enhancement pipeline on top.
Support cover is aligned to your close calendar, priority-one incidents escalate to named senior consultants, and the first close after any change follows a walked-through script.
That is the model: a visible enhancement backlog, estimated and prioritised with your process owners, delivered in regular tested release cycles — small batches, no risky change weekends.