After go-live, an ERP system needs steady, competent care: incidents resolved, changes controlled, month-ends supported, patches applied. Our AMS provides that care under defined service levels — with the continuity that makes support genuinely good.
We deliberately keep the same consultants on your account. The person who fixes your issue in month twelve knows the decisions made in month one — for systems we implemented, and for systems we inherited.
Our approach
- Structured takeover. A documented transition: landscape inventory, open-issue triage, knowledge capture — whether from your team or another vendor.
- Defined service levels. Priority-based response and resolution targets, reported monthly, with an honest conversation when we miss one.
- Prevention over firefighting. Recurring-incident analysis and quarterly health checks reduce ticket volume over time.
- Month-end presence. Support cover aligned to your close calendar and your time zones.
Typical engagements
- Full AMS for SAP landscapes (functional + ABAP + BASIS)
- Second- and third-level support behind your internal service desk
- AMS takeover from an incumbent vendor
- Support for multi-country landscapes across time zones
What you can expect
- Falling incident volume, quarter on quarter
- A support partner who knows your system's history
- Predictable support cost your CFO can plan around
Frequently asked
Functional support across the SAP core, ABAP and BASIS, incident resolution under priority-based SLAs, monitoring, month-end cover aligned to your close calendar, and small enhancements within the retainer.
Yes — through a structured four-to-eight-week transition: landscape inventory, open-item triage and knowledge capture while the outgoing team is still reachable. No big-bang handover.
As a monthly retainer sized to your landscape and ticket history, reviewed quarterly so capacity tracks reality. You get a predictable support cost your CFO can plan around — and an honest conversation whenever the numbers say the sizing should change.